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We’ve spent a couple of posts discussion the areas of Service Management that can take advantage of discovery tools and software asset management. This post will now look at how service management can take advantage of hardware asset management processes. I’ll keep it brief, as between you, me and the computer screen, it’s not the [...]

In the last post we looked at how other parts of the IT department can leverage the information provided by discovery tools to improve the efficiency of their own processes.  Now I’d like to take a look at how SAM processes can do the same.
Note the emphasis on processes.
I’ve noticed that there is a strong [...]

This post is one of several which aim to investigate ways in which we can leverage asset management processes to assist in the management of the IT department as a whole.
A discovery tool is an application which interrogates machines in order to find out what software is installed, the hardware configuration of machines, as well [...]