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We’ve spent a couple of posts discussion the areas of Service Management that can take advantage of discovery tools and software asset management. This post will now look at how service management can take advantage of hardware asset management processes. I’ll keep it brief, as between you, me and the computer screen, it’s not the [...]

OK, OK, this post is not about leverage… whatever!
I wanted to quickly recommend a blog I’ve discovered by the IT Skeptic. He covers all things ITIL, but has some particularly insightful posts about the concept of CMDB.
As you may recall from an earlier post, I consider the databases that we update and maintain as IT Asset Managers to [...]

This is easy! Translated into ITIL-speak, a book of record is a configuration management database (CMDB). CMDBs hold the records of every single piece of relevant data, also known as configuration items (CIs).
Welcome to ITIL!!
In the old version of ITIL  (aka v.2) there was an idealised situation where an organisation had just one CMDB, which [...]

So, as we’re on the topic, we might as well think about the situation in IT.
But first I’m going to make some assumptions…
You’ve probably been told that you are the keeper of the IT Asset Management book of record. You probably have a database showing all asset information, including what IT equipment your organisation owns, who [...]

One of the things I enjoy most about my job is that I work with and develop strong relationships with people and departments outside IT. One of the benefits of this is that once we understand how they work and what data sources they use, we can use those resources to help us operate more [...]